The following information may help you decide when and how to shop during lockdown. If there are retailers I've missed please feel free to contact me and I'll update this list.
Stay Safe.
Farro Fresh Orakei Bay Village
· Opening Hours - 9am - 6pm seven days
· Opening Hours Easter
o Friday 10 April – Good Friday – closed
o Saturday 11 April – 9am – 6pm
o Sunday 12 April – 9am – 6pm
o Monday 13 April – Easter Monday – 9am – 6pm
· Farro Fresh is giving priority of service in store to emergency workers in uniform or with ID so they don’t need to wait outside of stores or wait too long. If you are an emergency worker, go to front of the queue, register then proceed into the store.
· Farro Fresh has put in place two metre separation for all those queuing to get into the stores and while queuing to pay. All checkouts are marked on the store floors providing a guide of where customers need to queue to maintain a two metre distance.
· Farro Fresh has a security person positioned at the store entrance to limit the number of customers. Please keep in mind, there may be a wait at the entrance because of this.
· Farro Fresh has reduced the number of checkouts that are open to make sure both customers and staff are at a safe distance.
New World Remuera
· Opening Hours - 7am - 10pm seven days
· Opening hours Easter
o Friday 10 April – Good Friday – closed
o Saturday 11 April 7am – 10pm
o Sunday 12 April Easter Sunday 7am – 8pm
o Monday 13 April – Easter Monday 7am-10pm
· Opening Hours – ANZAC weekend
o Saturday 25 April – ANZAC Day 1pm – 10pm
o Monday 27 April – ANZAC Day observed – 7am – 10pm
New World Eastridge
· Opening Hours - 7am - 10pm seven days
· Opening hours Easter
o Friday 10 April – Good Friday – closed
o Saturday 11 April - 7am – 10pm
o Sunday 12 April Easter Sunday - 7am – 10pm
o Monday 13 April – Easter Monday - 7am-10pm
· Opening Hours – ANZAC weekend
o Saturday 25 April – ANZAC Day - 1pm – 10pm
o Monday 27 April – ANZAC Day observed – 7am – 10pm
New World is limiting the number of customers in store at any one time and will be operating a system at entry to manage the volume of people in store in order to assist in maintaining two metre physical distancing.
Customers will begin to see various (but not necessarily all) staff protection measures in place at their local store including staff wearing masks, perspex protective screens at checkout, floor decals communicating the appropriate two metre physical distancing length, physical distancing at self-checkout and checkout, and implementation of pack your own bags.
Contactless payments – New World Stores are encouraging customers to use contactless payments such as payWave or Tap & Go, as another was of reducing contact between customers and staff.
Greenlane Countdown, Meadowbank Countdown, Quay St Countdown
· Opening Hours - 9am - 8pm seven days. Online shopping delivery and pick up times - 9am - 8pm.
· Opening Hours Easter
o Friday 10 April – Good Friday – closed
o Saturday 11 April – 9am – 8pm
o Sunday 12 April – 9am – 4pm
o Monday 13 April – Easter Monday – 9am – 8pm
Countdown Stores will open at 8am, each day, to provide a priority hour for emergency services and medical personnel to get their food and groceries before the store opens to the general public.
This is available to NZ Police, Fire Service, ambulance paramedics, DHBs, hospital and medical personnel with proper ID.
Priority Assistance Services
Supermarkets are an essential service at this time as the country responds to Covid-19. For some people, online delivery is the only way they will be able to access essential food and groceries.
To help ensure Countdown Stores can service as many online delivery customers as possible, the supermarket group is giving priority to those customers the government has recommended stay at home as much as possible.
The Priority Assistance service provides dedicated delivery times for customers who most need access to online delivery services at this time.
Countdown Stores have based eligibility for Priority Assistance on the government’s guidelines around those who are most at risk:
· People over 70 years of age
· People undergoing treatment for cancer and or with blood conditions that make them more vulnerable to COVID-19.
· People with chronic illnesses including respiratory conditions, heart conditions, high blood pressure, kidney problems and diabetes where these illnesses or conditions prevent you from going to the supermarket.
· People who are in mandatory self-isolation after returning from travel or coming into contact with someone confirmed to have COVID-19.
· People with disabilities where these prevent you from shopping in our stores. (We're working with a range of organisations throughout New Zealand such as CCS to make sure people are aware of this service.)
Limits to number of customers in-store
There is a limit on the number of customers in Countdown Stores at any one time, so that the government’s advice around physical distancing can be met. When waiting in line to go into a store, please ensure you maintain a physical distance of at least two metres from the person in front of you and behind you.
Purchasing limits
While there were limits of purchasing to two of any item at the beginning of the lockdown period, there are now no limits on meat, produce, deli, seafood and Easter products. For liquor products and any bakery goods not made in Countdown Stores, there is a limit of four items per customer.
For products where Countdown Stores are still seeing increased demand, a limit of two will still apply so that Countdown can ensure supply for everyone. Those items are:
Flour
Rice - Bags
Dry Pasta
Canned baked beans & spaghetti
UHT Milk
Frozen Vegetables
Toilet Paper
Paper Towel
Personal Wash
Hand Sanitiser
Paracetamol
Household Cleaner
Feminine Hygiene
Baby Formula
All other items will have a limit of six.
Pac n Save Glen Innes
· Opening Hours - 7am - 9pm seven days
· Opening hours Easter
o Friday 10 April – Good Friday – closed
o Saturday 11 April – 7am-9pm
o Sunday 12 April Easter Sunday 7am-9pm
o Monday 13 April – Easter Monday 7am-9pm
· Opening Hours – ANZAC weekend
o Saturday 25 April – ANZAC Day 1pm – 9pm
o Monday 27 April – ANZAC Day observed – 7am – 9pm